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Dispute Resolution Process Dispute Resolution Process Dispute Resolution Process Dispute Resolution Process

Dispute Resolution Process

Identify the root cause of the conflict and the interests of each party

We choose a conflict resolution strategy that suits the situation and the relationship We choose a conflict resolution strategy that suits the situation and the relationship We choose a conflict resolution strategy that suits the situation and the relationship We choose a conflict resolution strategy that suits the situation and the relationship

We choose a conflict resolution strategy that suits the situation and the relationship

Following are the steps we take to resolve conflicts quickly and effectively.

  • 1

    Submitting

    We can receive a dispute or a complaint through the available channels listed below

  • 400
  • 2

    Reviewing

    We will review your dispute/complaint and issue a ticket number along with the future communication protocol

  • 600
  • 3

    Resolving

    We will commence the dispute resolution process according to the Saudi Credit Information Law

  • 800
  • 4

    Response

    We will keep you updated about the resolution progress and will inform you once it is resolved

  • 1000

FAQs

Most common question about our services
What is the Consultation product for contractors and engineers?

The Consulting product for contractors and engineers allows you to check your credit status (before or after applying for a classification certificate on the Baladi platform). You will be able to identify your weak points and improve them, which will also contribute to knowing the average basic financial ratio of the sector under study and the related recommendations.

How can I apply for the consultation?

To apply for consultation product, please follow the following steps (Enter the Bayan website > login for non-members > create an account > login > enter the contractor consulting service) After entering the service, fill in the fields and send the request and you will be notified of the value of the consultation after reviewing it.

To apply click here.

What is the expected time to finalize the consultation after payment?

Within three business days after paying the invoice

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